Refund Policy

Last Updated: July 8, 2025

At Velqoravina, we are committed to delivering high-quality SEO optimization services tailored to your individual needs. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

Overview

Due to the personalized and consultative nature of our services, refunds are handled on a case-by-case basis. We encourage all clients to review this policy carefully before engaging our services.

Service Categories

One-on-One Consulting Services

Our personalized SEO consulting services involve direct interaction with specialists who create customized work plans based on your specific requirements. Once a consultation session has been delivered, the service is considered rendered and is non-refundable.

• Initial consultation sessions are non-refundable after completion
• Multi-session packages may be eligible for partial refunds for undelivered sessions
• Cancellations must be made at least 48 hours before scheduled sessions

SEO Audit and Analysis Services

Once an SEO audit has been initiated and preliminary analysis has begun, the service is considered in progress. Refunds for audit services follow these guidelines:

• Full refund available if requested before work commences
• Partial refund may be available if less than 25% of the audit is complete
• No refund available once the final audit report has been delivered

Ongoing Optimization Programs

For clients enrolled in monthly or ongoing SEO optimization programs:

• Refunds are prorated based on services already delivered in the current billing cycle
• Cancellation requests must be submitted in writing before the next billing cycle
• No refunds for previous billing cycles already completed

Refund Eligibility

Eligible Circumstances

Refund requests may be considered under the following circumstances:

• Services were not delivered as described in the service agreement
• Technical issues on our end prevented service delivery
• Duplicate charges or billing errors occurred
• Cancellation made within the allowed timeframe for specific services

Non-Eligible Circumstances

Refunds will not be granted in the following situations:

• Change of mind after services have been rendered
• Dissatisfaction with SEO results beyond our control, such as search engine algorithm changes
• Failure to provide necessary access, information, or cooperation required for service delivery
• Services already completed and delivered according to the agreed scope
• Requests made more than 30 days after service completion

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at info@Velqoravina.world with the subject line "Refund Request"
2. Include your full name, service details, and invoice or transaction number
3. Provide a detailed explanation of the reason for your refund request
4. Submit any supporting documentation or evidence if applicable

Processing Timeline

Once we receive your refund request:

• We will acknowledge receipt within 2 business days
• Your request will be reviewed within 7 business days
• You will receive a decision via email with a detailed explanation
• Approved refunds will be processed within 10 business days
• Refunds will be issued to the original payment method used

Partial Refunds

In certain circumstances, partial refunds may be offered:

• When a portion of multi-session packages remains undelivered
• For ongoing programs where work has commenced but not completed for the billing period
• When service delivery was partially affected by technical issues

Partial refund amounts will be calculated based on the percentage of services delivered versus the total service agreement value.

Cancellation Policy

Scheduled Sessions

For one-on-one consultation sessions:

• Cancellations made 48 hours or more in advance: full rescheduling or credit applied
• Cancellations made less than 48 hours in advance: session fee forfeited
• No-shows without notice: session fee forfeited, no credit or rescheduling

Service Packages

For multi-session or ongoing service packages:

• Cancellation requests must be submitted in writing
• Refunds calculated based on completed versus remaining sessions
• Administrative fee may apply to processing package cancellations

Service Guarantees and Limitations

While we strive to deliver exceptional SEO optimization services, clients should understand:

• SEO results depend on multiple factors beyond our direct control, including search engine algorithms, competition, and market conditions
• We guarantee delivery of services as described, not specific ranking outcomes
• Timeline estimates are approximations and may vary based on project complexity
• Our refund policy addresses service delivery issues, not outcome dissatisfaction

Dispute Resolution

If you are not satisfied with the outcome of your refund request:

1. Contact our customer service team to discuss your concerns further
2. Request escalation to senior management for additional review
3. We will make reasonable efforts to reach a mutually acceptable resolution

Modifications to Services

If circumstances require modification to the agreed services:

• We will notify you promptly of any necessary changes
• You may choose to accept modified services or request a refund for undelivered portions
• Price adjustments will be made proportionally when applicable

Payment Disputes and Chargebacks

If you dispute a charge with your payment provider:

• Please contact us directly before initiating a chargeback
• Chargebacks may result in immediate suspension of services
• We reserve the right to provide evidence of service delivery to payment processors
• Unjustified chargebacks may result in termination of service and legal action to recover costs

Exceptional Circumstances

We recognize that unforeseen situations may arise. In cases of genuine hardship or exceptional circumstances, we may consider special arrangements:

• Medical emergencies affecting ability to participate in services
• Natural disasters or other force majeure events
• Documented financial hardship situations

Such requests will be evaluated individually and require appropriate documentation.

Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

• Email: info@Velqoravina.world
• Phone: +27123488625
• WhatsApp: +27123488625
• Address: No. 4 Tugela Ave, Greenfields, East London, 5201, South Africa

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The date of the last update will be clearly indicated at the top of this policy. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Agreement

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms part of the complete service agreement between Velqoravina and the client.